On successful completion of this unit a learner will:
1 Understand how the design and review of services promotes and maximises the rights of
users of health and social care services.
2 Understand how to promote the participation and independence of users of health and
social care services.
3 Understand the responsibility of managing and monitoring risks in health and social care
4 Understand how good practice in the administration of medicine is essential for users of health and social care services.
1 Understand how the design and review of services promotes and maximises the
rights of users of health and social care services
Legislation and sector skills standards: current legislation and sector skills standards that are relevant to promoting the rights of individuals; inspection processes, powers, duties,
responsibilities, accountabilities, entitlements; organizations: providing services for vulnerable people Factors: policies, procedures; staffing eg staffing levels, shift patterns, continuing professional development; individual eg level of dependence, changing health status Communication: methods to overcome differences in communication eg second language, disability; recording information for continuous improvement eg best outcome for users of services, feedback, complaints, comments, inspection, recommendations for improvement
2 Understand how to promote the participation and independence of users of
health and social care services
Factors affecting independence and choice: dependence, independence, choice, constraints,
empowerment; physical, social, emotional, intellectual factors; changing needs, access to
information, participation in decision making Organizational systems: ensuring performance of workers, sources of information for individuals, empowering individuals
Considerations: possible tensions eg safety versus independence, rights responsibilities; individuals, others
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3 Understand the responsibility of managing and monitoring risks in health and
social care settings
Risks: from harm; from abuse; from failure to protect Effective management of risks: relevant legislation; acceptable and unacceptable risks; protection from unacceptable risk; national service standards; assessing and recording risk, complaints procedures; leadership style, whistleblowing policy
4 Understand how good practice in the administration of medication is essential forusers of health and social care services
Handling of medication: ordering and maintaining, administration, storage, recording,
Disposal National standards: current standards and legislation; codes of practice and policies; national inquiries eg the Shipman inquiry; ethical issues; service user choice; acceptable risk; standard for medication
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